Topic:

Locating an ISP

An Internet Service Provider (ISP) is a business that provides access to the Internet for companies and individuals. For most of their customers, the method of access is a dial-up, analog telephone connection via modem. Selecting a quality ISP is an important step toward gaining Internet access.

What to look for in an ISP

When you're looking for an ISP, here are a few important points to ponder:

How long have they been in business?

ISPs are popping up all over the country. Generally, those who have been in business for at least two years have encountered almost every possible problem that can occur. Furthermore, established ISPs are usually better able to provide solid technical support, a wider range of services, and a higher quality of service.

How many incoming lines do they have?

If you're a dial-in account user, an open phone line and available modem at your ISP is vital to establishing a connection. Most ISPs try to keep a 15-to-1 ratio of users to modems (or better). This ratio offers good access to everyone except during peak hours. You should also ask about their policies for adding new modems, for example: "When does the load demand that new modems be added?"

Range of Internet services

The minimum range of Internet services provided from your ISP should include: e-mail, Web, FTP and USENET. Most other Internet services are accessible through one of these four basic services.

Are shell accounts offered?

Many ISPs limit shell account access to their servers. In general, this is a good security policy. However, if you know UNIX or are willing to learn, there are some services, abilities and functions you will not be able to use without a shell account. If you are a new or intermediate user, a shell account is not required for good ISP service. But for more experienced (or adventurous) Internauts, a shell account can be a real life-saver!

What are your cost and access requirements?

Depending on your location, ISP basic access costs usually range between $10 and $80 a month. When you select your ISP, consider carefully how much online time is included in each package, and how much extra online time costs. It's not uncommon to spend over 100 hours a month online, so be prepared for the bill that this will incur. If you plan on heavy use, consider signing up for an unlimited access account.

What customer services are provided?

When things go bad, can you call and talk to a human or do you get a recording? Is your Internet access important enough to pay for better support? If you plan on doing business over the Internet, the answer had better be "Yes," or you might find yourself high and dry with no recourse to help some day!

Even if you already have a relationship with one ISP, it's always wise to have a second or third backup relationship as well. ISPs do occasionally go out of business, experience power or hardware failures, and local phone lines can be disrupted. If you depend on Internet access, a backup ISP relationship will cost more, but it can prevent lots of unnecessary headaches.

URLs:

ISP Yellow Pages

Select "Internet Access Providers" to get a long list of national ISPs.

Internet Service Providers

W3E References:

Internet

World Wide Web